At Toby Jones we take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase or you would like a refund for another reason please see the information below.
We are happy to offer our customers an exchange on a product if the item(s) are:
- In original purchase condition.
- All tags, stickers are intact.
- The exchanged items are accompanied by original purchase receipt.
- Please make your purchase carefully as we do not offer a refund on an incorrect choice. Exchanges are made at the original sale price.
All exchanges must be posted back within 14 days of original delivery date.
If you wish to return a full priced product for an exchange or store credit please click here and complete the return request form. Our customer service team will then assess your return request and if approved will confirm your return request. Please include your original receipt and order number with your return.
Contact us via email at: firstname.lastname@example.org to receive a return request form.
Please make your selection carefully as we do not offer refunds. Exchanges are subject to availability and we will not be held liable if your desired exchange is unavailable.
*If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.
Returns should be posted via registered post to:
Suite 2D, Level 2
121 Kippax St
If you wish to return a faulty item please contact email@example.com to receive a return request form. We will then confirm your exchange. Please include your original receipt and order number with your return. For faulty returns we will organise a courier to collect your order, please include your original receipt as well as your order number. Once we receive your return our customer service team will then assess the faulty item. If deemed faulty we can offer an exchange, store credit or refund.
If you wish to cancel an order please contact firstname.lastname@example.org and provide the order number emailed to you at time of order placement and reason for cancellation immediately. In some cases it's possible the order may have been shipped already, unfortunately in this case we cannot cancel the order and it will need to be treated as a return or exchange.